Auto Amor Terms and Conditions of Sale

Last updated: 22 October 2026

1. About us

These terms apply to purchases of physical goods from Auto Amor Ltd, online at autoamor.co.uk and in person at Auto Amor HQ. This includes artworks, artboards, prints and frames.

Your seller is Auto Amor Ltd, including when we sell artwork supplied by participating artists.

Contact and returns address:
Auto Amor Ltd
12 South Park
Sevenoaks, Kent
TN13 1AN

Email: info@autoamor.co.uk
Company registration number: 16854311
Registered office: 5-9 Eden Street, Kingston Upon Thames, Surrey, United Kingdom, KT1 1BQ

Separate terms apply to artist participation, submissions, exhibitions, artwork storage and returns of unsold work to artists.

2. Our products

Each product listing describes the item, its dimensions, materials and whether framing is included. Original artworks, prints and editions will be identified accordingly.

Handmade products may have individual variations. Website photographs aim to represent items accurately, but screens can display colours differently. This does not affect your right to receive goods that match their description.

Please contact us before ordering if you would like additional photographs or information.

3. Online orders and payment

You place an order by completing checkout and submitting payment. Please check the items, delivery address and total before ordering.

We accept the payment methods displayed at checkout. Payment is taken when you place your order.

Our initial order email acknowledges receipt. We accept your order when we send a dispatch confirmation or expressly confirm acceptance by email. For collection orders, acceptance takes place when we confirm the order is ready to collect.

If we cannot accept your order—for example, because an original artwork has already sold—we will tell you and promptly refund any payment taken.

If we discover an obvious pricing or description error before accepting your order, we will contact you so you can choose whether to proceed on the corrected basis or receive a refund.

4. Prices and delivery charges

Prices are in pounds sterling and include any applicable VAT. Delivery charges are shown before you complete checkout.

For delivery outside the UK, any applicable import duties or local taxes payable by the recipient will be explained before ordering. If your destination is unavailable at checkout, contact us before purchasing.

5. Dispatch, delivery and collection

Dispatch and delivery estimates are shown on the product page or at checkout. Unless we agree a different delivery period with you, we will deliver within 30 days of accepting your order.

Some exhibited artworks may remain on display until an exhibition ends. Any later delivery date must be explained and agreed before purchase.

If an item becomes unavailable or delivery is delayed, we will contact you with the available options. We will not substitute another artwork without your agreement.

If we miss an agreed delivery deadline, your legal rights may include setting a reasonable further deadline or cancelling for a refund. Where delivery by a particular date is essential and this was agreed before ordering, you may have a right to cancel immediately if that date is missed.

Goods remain our responsibility until received by you or someone you nominate, other than the carrier we arrange. If you independently commission a carrier we have not offered, responsibility passes when we hand the goods to that carrier.

For collection orders, please wait until we confirm that your order is ready.

6. In-store purchases

We do not offer returns, refunds or exchanges for change of mind on artworks purchased in person at Auto Amor.

This does not affect your statutory rights where goods are faulty, not as described or otherwise fail to meet the requirements of consumer law.

An order concluded online and subsequently collected at HQ is normally an online purchase. Collection does not remove the cancellation rights described below.

7. Cancelling an online order

If you purchase as a consumer, you can normally cancel without giving a reason from the time you order until 14 days after the day you receive your goods.

For goods in one order delivered separately, the cancellation period normally runs from receipt of the final item.

To cancel, email info@autoamor.co.uk or write to us with a clear statement that you wish to cancel. Include your name and order number where possible. You may use the cancellation form below, but do not have to.

You must send the goods back within 14 days after telling us you are cancelling.

You pay the direct return delivery costs for a change-of-mind return. If an item cannot normally be returned by post, we will provide the return cost or a reasonable estimate before purchase.

Please package returns securely. Original packaging is helpful but is not a condition of exercising your cancellation rights.

8. Cancellation refunds

We will refund the price of cancelled goods and, where you cancel the whole order, the cost of our least expensive standard outbound delivery option. Extra charges for an upgraded delivery service are not refundable.

We will refund using the original payment method unless otherwise agreed, without a refund fee.

Unless we have offered to collect the goods, we may withhold the refund until we receive them back or you provide evidence of sending them, whichever happens first. We will refund within 14 days of that point. If no goods have been supplied, we will refund within 14 days of being informed of your cancellation.

We may deduct a reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. For example, painting on an artboard or altering an artwork goes beyond normal inspection.

9. Personalised and commissioned goods

The change-of-mind cancellation right does not normally apply to goods made to your specifications or clearly personalised. We will identify this before you order.

An artwork is not excluded simply because it is original, handmade or one of a kind.

Your rights concerning faulty, damaged or incorrectly described goods still apply.

10. Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for any purpose agreed with us and as described.

If your order arrives damaged, is incorrect or appears faulty, contact info@autoamor.co.uk as soon as reasonably possible. Photographs of the item and packaging help us investigate, but are not a condition of your legal rights.

You normally have a short-term right to reject faulty or misdescribed goods within 30 days of delivery or collection. After that, you may be entitled to repair or replacement, or a price reduction or refund, depending on the circumstances.

We cover reasonable return costs where goods are faulty, damaged on arrival or not as described. Please contact us to arrange the return.

We are not responsible for damage caused solely by subsequent misuse, accidental damage or failure to follow reasonable care instructions. This does not exclude responsibility for a fault present when the item was supplied.

These rights apply to both online and in-store purchases.

11. Ownership and copyright

Ownership of the physical item passes to you once we have received full payment and the item has been delivered or collected.

Buying an artwork does not transfer its copyright. Copyright remains with the artist or other rights holder. Reproduction or commercial use requires their permission unless otherwise permitted by law.

12. Complaints and your rights

Please send complaints to info@autoamor.co.uk, including your order number or other proof of purchase and a description of the problem. We will investigate and explain our proposed resolution.

Nothing in these terms limits your statutory consumer rights or excludes liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence.

These terms are governed by English law. Consumers elsewhere retain any mandatory protections and rights to bring proceedings in their home courts that apply to them.

Our Privacy Policy explains how we handle personal information.

Model cancellation form

Complete and send this only if you wish to cancel an eligible order.

To: Auto Amor Ltd, 12 South Park, Sevenoaks, Kent, TN13 1AN
Email: info@autoamor.co.uk

I/We give notice that I/We cancel my/our contract for the following goods:

Goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:

Signature, only if sent on paper: